Refunds

When a refund may be refused

WE RESERVE THE RIGHT TO REFUSE A REFUND:

• If the refund request names a payout method different from the method used to top up or pay for the Service.
• If you broke applicable law, the contract or the service rules, or used the service for unlawful or prohibited activity.
• If no reason for the refund is given.
• If the request is filed after the submission deadline stated below.

When money is returned

A refund is made only if the order cannot be fulfilled. In other cases a refund is at the discretion of bettersmm.pro.

Refund timeframes

• Deadline to submit a refund request: 14 calendar days from the payment date (balance top-up or charge for the order).
• Time to review a refund request: up to 10 business days from receipt of a complete request (reason, order number, payment method).
• Time to complete the refund: up to 10 business days from approval. Actual crediting to the card, e-wallet or payment-system account may take up to 30 extra calendar days and depends on the bank / payment system.
• The refund is paid only to the same details (card, account, wallet, payment method) that were used for the original payment. Refunds to other details are not made.

How a refund is processed

Money is returned by the same method and to the same details used for the original payment. We always refund only to the payment method from which we received the funds.

For example, if you paid by card, the refund is a transaction reversal and can only go back to that card.